• 1.   Simply saying thank you doesn't seem enough in certain situations. I was considering this while working as a _ Just a few weeks ago. And it came to me then how much easier it would be if we had a range of words that express different _ of gratitude (感谢).   My thoughts were soon _ . We had a woman patient who was _ from a knee replacement operation. One afternoon, while _ to get into bed she collapsed (倒下) from what was _ discovered to be a heart attack. The collapse was disastrous, _ the emergency medical team and good teamwork. But she recovered, though _ ,and was ready for discharge (出 院)after four weeks.   She was _ for everything that the medical and nursing team had done for her. On her day of discharge, we shared in her _ at her recovery. As she was _ she was eager to say _ to each of us in the nursing team. When she _ one nurse, she tried to press a five-pound note into her hand. My colleague _ to accept it, saying that we were all just _ our job. The patient looked puzzled, and then _ : "Oh this isn't for the _ I had. I take that as a _ . No, this is for setting my hair yesterday.''   And there you have it. To many people, _ lives is part of the job but styling hair is an _ and should be rewarded.

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